Whether it’s from your boss or a co-worker, sexual harassment in the workplace is unacceptable and inappropriate. But how do you handle it when it comes from a customer or client? This situation can be tough to navigate – especially if you rely on commission or your company lacks a human resources department.

Our team at Social Stamina is here to help you understand how to handle sexually inappropriate customers while you are at work.

Know Your Civil Rights

As an employee or business owner, it’s critical to know your civil rights. Title VII of the Civil Rights Act of 1964 prohibits sexual harassment from customers, clients, or third parties. Plain and simple, this means you have the right to report and seek justice. Employers must also address an employee’s sexual harassment claim or face legal consequences.

Clearly Decline All Sexual Advances

If a customer makes a sexual advance, many will smile or laugh to make the situation less awkward. However, this will only send mixed messages. 

Instead, keep it as professional as possible by clearly stating you want to stick to business. For future communication, avoid sounding too friendly in emails and phone calls as well.

Keep a Written Record of Every Incident

After every uncomfortable encounter with a customer, create a detailed record of when, where, who, and what happened. Having this list will help evaluate and remember the incident if you decide to report it.

Decide Whether or Not to Report Sexual Harassment

Every sexual advance is serious, but it’s up to your discretion whether to report it or not. If the customer changes their behavior immediately after discussing the issue, you don’t have to tell your employer. 

However, if these actions become a regular occurrence, report them to your boss, human resources department, or the police. Here is where your written record will become very useful.

Avoid One-on-One Situations With the Customer

If a customer has made a sexual advance towards you, limit or cancel one-on-one situations with them. Swap dinner meetings for lunches and avoid drinking alcohol if possible. Bring a trusting co-worker who will provide new insights and value to the conversations too.

Walk Away from the Customer

When a situation becomes too uncomfortable, be prepared to walk away from the customer. Your overall safety and well-being matter more than the business they may bring in.

Check Your Social Media’s Privacy Settings

To prevent online sexual harassment, make sure your social media accounts only include your professional email, phone number, and address. If you receive inappropriate messages from users, avoid engaging with them right away – deny their message requests, delete their comments and block them.

Need help managing your social media and securing your privacy settings? Let Social Stamina assist you. Our social media specialists will provide a free consultation today.